Desktop Support / Help Desk Services

In today’s budget-minded business climate, finding efficiencies without sacrificing service is critical. MPL Systems has been employing Best Practices for Desktop/Help Desk Services to Enterprise Clients since 1974, and has evolved its Desktop Services to accommodate a growing number or desktops, laptops, and mobile devices in a continually changing technology environment.

Today, we offer Managed Desktop Services, Online Help Desk support, Remote Help Desk Support, Remote Monitoring, Executive Home Support, and On-Site Support services to compliment your Desktop environment.

Managed Desk Top Services

MPL has delivered Managed Desktop Services to a variety of industries since 1990. Today, we have scores of client’s who rely on our support. These services encompass both On-site and Remote Help Desk, Blended Models, Executive Home Support, and Consulting Services/Staff Augmentation. These services are customized for each client and may include:

• Complete assessment of your desktop requirements
• Security assessment
• Standardization of your desktop and mobile computing environment
• Remote monitoring to predict any potential future issues to increase performance and reduce outages
• Performance monitoring and reporting
• Deploy integrated Desktop, Mobile and Wireless solutions
• Software License Management
• Software, data transfer, image creation, recovery, duplication and hardware integration
• Customized Level I, II and III services
• Procurement, Asset Management and Change Management
• Guaranteed response times
• Flexible coverage including 24x7x365
• Robust, web enabled event and call tracking system
• Detailed reporting to provide Service Level Compliance

The Benefits of these services:

• Enable mobile employees to work seamlessly from home, office, or at a remote location
• Reduce/eliminate the need to employ a costly, complex support structure and personnel
• Allow you to take advantage of scalable resources
• Improve cost control with predictable fixed costs
• Single point of contact for roll-outs during the complete project lifecycle
• Single point of contact for incident resolution, where applicable
• Technical expertise to support a wide range of systems, software and applications
• Provide trend analysis to optimize performance

Whichever support options you choose, MPL is committed to delivering best-in-class Desktop and Help Desk Services to keep your business running - so you can run your business.